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Phone Triage


When I was calling a customer service phone tree today, I got the following sequence of instructions in the after-service survey.

“When answering these questions, please only consider the last customer service agent you spoke to. Do not consider previous agents when answering the questions.

If you spoke to more than one agent, press 2. If you spoke to only one agent, press 1.”

I lost it laughing. I wanted to press 2 just to see if it said something like “YOU HAVE FAILED TO QUALIFY FOR THIS SURVEY” in a harsh, robotic voice.

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